We cannot guarantee an order until payment is received in full or by desposit. 50% deposit is required to secure stock for a particular date and the balance is required at least 7 days prior to time of hire by cash, cleared funds by cheque or internet banking. We do not offer trade accounts or credit terms. We require a confirmed home address from the hirer before hire. We reserve the opportunity to include substitution items in the event of damaged items being returned to us at short notice. If you request a Quotation, remember this does not constitute an Order. If you want to order and for us to reserve stock you will need to confirm your order and pay a deposit. We are not VAT registered so no VAT is added.
Delivery & Collection
We will quote for delivery and collection. Our standard service is Monday-Friday either MORNING 9.30-midday or AFTERNOON 12-30 to 4.30. We can offer weekend and evening delivery by mutual agreement and at an additional cost. This is sometimes a benefit when hirers are hiring a venue for the evening where access times are restricted and the venue has to be cleared by a certain time. Our collection service means the items are uplifted at the end of your event, you don’t have to move them and you do not have to return to the venue the next day. Our delivery is calculated on a time/traveling cost basis and includes time for offloading and loading the number of boxes relating to your order. Delivery is based on the delivery to your main door access point of your building/venue only. Please ensure you have additional help if required to move it to another part of your building, or reimburse the driver accordingly for extra cost. Please also have the items available at this point for collection. Please check your quotation/invoice for the number of boxes in your order. When moving boxes please remember 20 plates are HEAVY! Most of the items hired are HEAVY, and stored in containers we find manageable to move in and out of a commercial vehicle. Please bear this in mind if you have to move them. DO NOT LIFT heavier boxes than you feel comfortable with or please arrange help.
Please confirm the period of hire required, this will be used to calculate your quotation. We would normally deliver on a Friday for a weekend event and collect Monday or Tuesday (if Bank Holiday weekend). This is our standard hire period charge. Collection can be arranged during the weekend which clears soiled dishes from your home or venue. Busy times such as summer months, bank holiday weekends, festive holidays, demand is higher so please book early to ensure date and stock availability.
Hire Return/Washing Service
We believe our washing service adds value and enables our customers to enjoy their event and not have to worry about the washing up. Just calculate how long it takes to wash 100 plates in a domestic dishwasher! We show our charge for a washing service, please remove surplus waste food and return in the containers as supplied. Please re-store glasses facing upwards to avoid unnecessary spillage or deposits in the containers provided.
Due to disappointing results from items returned from domestic dishwashers in the past, we have had to re-wash some orders. Therefore we now quote for our washing service to guarantee quality.
Breakages DEPOSIT/Replacement Charges
You are responsible for hire equipment, storage boxes etc during the period of hire. We charge a nominal £20/£30 for average orders which is payable in cash on delivery, retained against any nominal breakages during hire, or rewashing charges. This is fully refunded in cash on collection if no breakages incurred and washing is acceptable. We reserve the opportunity to charge a replacement cost of £3.00 per item for breakages of crockery, £1.50 for glasses (unless special). We reserve the opportunity to charge a full replacement or repair cost for other goods supplied, suffering willful or accidental damage during the hire period. A separate invoice is sent for replacement charges of larger or more costly items as incurred for broken or unreturned items. We accept no responsibility for injury caused by use of hire equipment. Operating guidance is offered by us for some specialist equipment.
Cancellation charges will apply to compensate for loss of other potential hire income if confirmed orders are cancelled – a 50% charge will be payable accordingly.
Thank you for your order – we wish you a successful event!
Classic Tableware Hire
Contacts – 01908 611870 or 07903 153788 out of hours